Flexible Cancellations — No Stress, No Penalties

Travel plans change. Flights get rescheduled. Cruise embarkation dates shift. Work commitments rearrange themselves at the last minute. At Ram's, we've written our cancellation policy to reflect the reality of how travel works — with clear, honest refund tiers and no hidden conditions attached. When you book your Sydney airport transfer with us, you'll see the cancellation terms clearly displayed before you confirm, not buried in a terms-and-conditions page that nobody reads.

The principle is simple: the more notice you give us, the more of your fare we can return. A cancellation made 24 hours or more before your scheduled pickup incurs no penalty — you receive a full 100% refund to your original payment method within 3–5 business days, no questions asked. This tier exists because with 24 hours notice, we can reallocate your driver and vehicle slot to another passenger without any cost to our operations. If you're cancelling because your cruise departure has been rescheduled or your inbound flight has been cancelled, 24 hours is almost always achievable — and a full refund is what you deserve.

For cancellations between 2 and 24 hours before your pickup, we issue a 50% refund. At this stage, your driver has begun preparation — route planning, vehicle checks, and scheduling adjustments. The 50% represents a fair recognition of that preparation work while still returning the majority of your fare. If you'd prefer not to lose that 50%, rescheduling to a different date is always available free of charge within this window. Many passengers who find themselves in this situation choose to reschedule rather than cancel — especially if their plans have simply shifted a few days rather than been cancelled entirely. To reschedule, contact us directly via our contact page with your booking reference and preferred new date.

No-shows — where your driver has been dispatched to your address and you do not make contact — unfortunately cannot be refunded. By the time a driver is en route, fuel, time and vehicle availability have all been committed to your booking. We strongly encourage passengers whose plans change unexpectedly within two hours of pickup to contact us as early as possible. Even if we can't offer a refund in that window, we can at least stop your driver mid-route and avoid unnecessary travel. Our drivers appreciate that call, and it's simply the right thing to do. If you're unsure whether your situation qualifies for a refund or reschedule, contact us — we're always willing to review exceptional circumstances on a case-by-case basis.

Rescheduling is one of the most underused features of our service. If your airport transfer booking is for an outbound flight and the airline changes your departure to the following day, simply send us your booking reference and new requested date — we'll move it at no charge. The fixed fare from your original booking carries over. There's no price increase, no rebooking fee. The same applies to cruise terminal transfers when embarkation dates shift — a common occurrence with rescheduled voyages. For passengers who need to book a return transfer as well as their outbound trip, we recommend booking both at the same time. That way, if your return flight changes, you have one booking reference for both legs and one simple reschedule request to make. Read our How to Book guide for the full step-by-step process, or browse our FAQs for answers to common questions about modifications, payment and group bookings.