Privacy Policy

1. Who We Are

Ram’s Airport Transfers and Tours (“we”, “our”, “us”) is an Australian passenger transport business operating fixed-price airport transfer services across Greater Sydney and regional NSW.

• Business name: Ram’s Airport Transfers and Tours
• ABN: 51 939 227 384
• BSP Accreditation: 439561
• Phone: +61 411 667 860
• Email: info@ramsairporttransfer.com.au
• Website: ramsairporttransfer.com.au

2. Information We Collect

We collect personal information that is necessary to provide our transport services. The types of information we may collect include:

Information you provide directly

• Full name
• Contact phone number and email address
• Pickup and drop-off addresses
• Flight number, departure/arrival time and terminal
• Number of passengers and luggage requirements
• Payment information (processed securely via third-party payment processors — we do not store full card details)
• Any special requirements you communicate to us (e.g. child seats, accessibility needs)

Information collected automatically

• IP address and browser type when you visit our website
• Pages viewed and time spent on our website (via analytics tools)
• Cookie data (see Section 7)

Information from third parties

• Flight status information from publicly available flight tracking services
• Google Maps or similar services for route planning purposes

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your transfer booking
• To provide the transport service you have booked, including dispatching a driver
• To send booking confirmation, driver details and trip reminders
• To track your flight and adjust pickup times accordingly
• To issue tax invoices and process payments
• To respond to your enquiries, complaints or feedback
• To improve our services and website based on usage patterns
• To comply with legal and regulatory obligations as a passenger transport operator
• To send service-related communications (e.g. changes to your booking)

We will only use your personal information for marketing purposes (e.g. promotional offers) if you have provided consent, and you may opt out at any time.

4. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Drivers: Your name, pickup/drop-off location, flight number and contact number are shared with the assigned driver to complete your transfer.
• Payment processors: Payment information is transmitted to our payment gateway (e.g. PayID, PayID or similar) for transaction processing. These providers have their own privacy policies.
• Service providers: We may use third-party tools for email delivery, analytics, booking management and website hosting. These providers process data on our behalf under data processing agreements.
• Legal requirements: We may disclose information where required by law, court order, or regulatory authority, including Transport for NSW, NSW Police, or the Australian Taxation Office.

We do not disclose your personal information to overseas recipients unless required by law or with your explicit consent.

5. Data Storage and Security

Your personal information is stored securely using industry-standard measures including:

• SSL/TLS encryption for all data transmitted via our website
• Secure, access-controlled systems for booking records
• Restricted access to personal data on a need-to-know basis

We retain booking records (including personal information) for a minimum of 7 years to comply with Australian tax and business record obligations. After this period, records are securely deleted or de-identified.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

6. Your Privacy Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint with us or with the OAIC if you believe we have breached the APPs
• Opt out: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@ramsairporttransfer.com.au or call +61 411 667 860. We will respond to access or correction requests within 30 days.

7. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function (e.g. session management)
• Analytics cookies: To understand how visitors use our site (e.g. Google Analytics with IP anonymisation enabled)
• Preference cookies: To remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. We do not use third-party advertising cookies or sell browsing data to advertisers.

8. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g. Google Maps, payment processors, social media platforms). This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party site you visit.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information about a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us first:

• Email: info@ramsairporttransfer.com.au
• Phone: +61 411 667 860

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992