Terms & Conditions

1. About Us

Ram’s Airport Transfers and Tours (“Ram’s”, “we”, “us”) is a passenger transport operator licensed and accredited in New South Wales, Australia.

• ABN: 51 939 227 384
• BSP Accreditation: 439561
• Phone: +61 411 667 860
• Email: info@ramsairporttransfer.com.au

2. Bookings

2.1 Making a Booking

Bookings can be made via our online booking form at ramsairporttransfer.com.au/book, by phone on +61 411 667 860, or by email. A booking is confirmed when you receive a written confirmation from us. We recommend booking at least 24 hours in advance.

2.2 Accuracy of Information

You are responsible for providing accurate booking information including pickup address, destination, flight number, passenger count and contact details. We are not liable for service failures resulting from inaccurate information provided by the customer.

2.3 Flight Numbers

For arrival transfers, providing your correct flight number is essential. This allows us to track your flight and adjust your driver’s schedule. If you do not provide a flight number, we cannot guarantee flight-tracking service and may not be able to accommodate significant flight delays without additional charges.

2.4 Advance Booking Required

We recommend booking at least 24 hours before your required pickup time. For bookings made less than 24 hours in advance, service is subject to driver availability. For regional and long-distance transfers, 48+ hours advance notice is preferred.

3. Fares and Pricing

3.1 Fixed Fares

All fares quoted by Ram’s are fixed and all-inclusive. The price you are quoted at the time of booking is the price you will pay, subject to the conditions below. There are no surge pricing mechanisms and fares do not increase based on time of day, day of week, or demand.

3.2 What’s Included

All fares include:

• Door-to-door transport between specified locations
• All applicable road tolls (airport tunnel, motorway tolls, etc.)
• Mobile Pickup Coordination service with direct mobile message on arrival transfers
• Flight tracking on all arrival bookings with a valid flight number
• Free waiting time (60 minutes from international arrivals; 30 minutes from domestic arrivals)
• Standard luggage assistance
• GST (Goods and Services Tax)

3.3 Additional Charges

Additional charges may apply in the following circumstances:

• Extra stops: Stops not specified at the time of booking may incur an additional charge
• Excessive waiting: Waiting time beyond the free allowance may be charged at $1 per minute
• Vehicle soiling: A cleaning fee of $150–$300 will apply if the vehicle is soiled during the journey
• Out-of-area destinations: Destinations outside our standard service area may attract additional charges, quoted in advance
• Oversized luggage: Sporting equipment, bicycles, or oversized items must be declared at booking. Additional charges may apply for special handling requirements.

3.4 Price Changes

Confirmed fares will not change after booking confirmation, except in cases where you modify your booking (change of vehicle type, additional passengers, significant route change, or additional stops).

4. Payment

4.1 Payment Methods

We accept payment by cash, bank transfer, credit or debit card. Corporate clients may arrange monthly invoicing subject to a credit agreement.

4.2 Payment Timing

For standard bookings, payment is due on the day of service. For corporate accounts, payment is due within 14 days of invoice. We reserve the right to require upfront payment for long-distance or high-value bookings.

4.3 Tax Invoices

Tax invoices (including GST breakdown) are available on request for all bookings. GST is included in all quoted fares. Our ABN is 51 939 227 384.

5. Cancellation Policy

Notice Given Before Pickup	Cancellation Fee
More than 24 hours	No charge — full refund if prepaid
12–24 hours	25% of the booking fare
4–12 hours	50% of the booking fare
Less than 4 hours	100% of the booking fare
No-show (driver waiting, passenger unreachable)	100% of the booking fare

5.1 Flight Cancellations

If your flight is cancelled by the airline and you notify us as soon as possible, we will waive the cancellation fee or reschedule your booking at no extra charge. Evidence of the airline cancellation may be required.

5.2 How to Cancel

To cancel a booking, contact us by phone on +61 411 667 860 or email at info@ramsairporttransfer.com.au. Cancellations must be confirmed in writing (email or SMS). The time of cancellation is the time your cancellation is received and acknowledged by us.

6. Vehicle and Passenger Conditions

6.1 Passenger Limits

Vehicles must not be loaded beyond their licensed passenger capacity: SUV (3 passengers), SUV/people mover (6 passengers), Mini Van (7 passengers), Mini Bus (12 passengers). We reserve the right to refuse carriage if passenger numbers exceed the booked vehicle type.

6.2 Luggage

Standard luggage allowances apply per vehicle type. Oversized or excessive luggage must be declared at booking. We will make reasonable efforts to accommodate luggage but cannot guarantee carriage of undeclared oversized items.

6.3 Conduct

Passengers are expected to treat drivers and vehicles with respect. We reserve the right to terminate a journey without refund if a passenger’s behaviour poses a safety risk, is abusive or threatening to the driver, or causes damage to the vehicle.

6.4 Child Restraints

Under NSW law, children under 7 years must be seated in an approved child restraint. Passengers are responsible for supplying their own child seats unless arranged in advance. Please advise us of any child seat requirements at the time of booking.

6.5 No Smoking

Smoking (including e-cigarettes and vaping) is strictly prohibited in all vehicles. Pets are not permitted unless pre-arranged and agreed in writing.

7. Service Guarantees and Limitations

7.1 Punctuality

We take punctuality extremely seriously and will make every reasonable effort to arrive on time. However, we cannot guarantee exact pickup or arrival times due to factors beyond our control, including road accidents, severe weather, road closures, or mechanical breakdown.

7.2 Flight Delays

For arrival transfers with a valid flight number, we track your flight and will wait at no extra charge for up to 60 minutes (international) or 30 minutes (domestic) from actual landing time. Waiting beyond these periods may attract an additional charge.

7.3 Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to: extreme weather events, government-imposed restrictions, natural disasters, pandemics, or major road infrastructure failures.

7.4 Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, our liability for any claim arising from a booking is limited to the value of the booking fare paid. We are not liable for indirect losses, consequential damages, or missed flights. Nothing in these terms limits rights under the Australian Consumer Law that cannot be excluded by contract.

8. Lost Property

We will make reasonable efforts to return lost property left in our vehicles. Report lost items as soon as possible by calling +61 411 667 860. We cannot accept liability for items left in vehicles. A delivery charge may apply for returning found items.

9. Privacy

We collect and use your personal information in accordance with our Privacy Policy and the Australian Privacy Principles. By making a booking, you consent to the collection and use of your information as described in our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact and Complaints

If you have a complaint or dispute, please contact us first to resolve the matter:

• Phone: +61 411 667 860
• Email: info@ramsairporttransfer.com.au

We aim to resolve all complaints within 5 business days. If you are dissatisfied with our response, you may contact NSW Fair Trading or the NSW Passenger Transport Regulator.